Please note: tracking is only available once the order has been dispatched.

Enter your order number:

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

Unfortunately we are unable to cancel or amend your order once it has been placed. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact customer support for any amendments you would like to make.

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you haven’t received all of your items please contact us within 14 days.

We’ve got you covered! We accept the following payment methods:

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you, this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. A voucher will be processed once we've received your unwanted items. If you need any guidance on How To Return, click here.

Delivery will be based on the time the order was placed and on the availability of the product/s ordered.

Same day delivery: If your order is placed before 12:00 AM on a working day, you will receive same day delivery.

**subject to vendor processing and availability

Next day delivery: If your order is placed after 12:00 PM on a working day, you will receive next day delivery.

**subject to vendor processing and availability

• Items weighing 15 kgs have a 10 Euro delivery fee.
• Items weighing 5 kgs have a 5 Euro delivery fee.
• Orders between 0 - 30 Euros have a 2.75 Euro delivery fee.
• Orders more than 30 Euros have free delivery.

• Items must be returned within 14 days of receipt.
• Items must be unworn and unwashed.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.

There is a 5 Euro returns fee which will be subject to the situation. For more information get in contact with customer service or read out terms and conditions here

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number.

We aim to process your return request ASAP, but on occasions it may take up to 15 working days for the process to be completed.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Please keep your orders separate, as returning more than one order in a parcel may delay your refund.

• 1.Enter your promotional code into the “Coupon Code” box at checkout.
• 2. Hit “Apply”
• 3. If your code has been applied an orange tick will appear and display your savings.
• 4. If you see red text saying “Invalid coupon code” it may be expired.
• 5. Only one promotional code can be used per order.

Entered a promo code into the “coupon code box”, clicked “use” but got an “invalid code” message in red text? Check the below helpful tips and FYIs before getting in touch:

• 1. All codes have an expiry date you know. Check the email in which you received the code to confirm how long you have to use it.
• 2. Check you do not have any sale (red prices), new in this week or premium items in your basket. Codes cannot be used on these.
• 3. Make sure you are entering the code in capital letters and without any spaces. This is super important!
• 4. Make sure you are not trying to apply more than one promo code per order.
• 5. Some promotional codes only apply to certain items e.g. new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will be included.
• 6. Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated).

Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single use.

Heads up! As we are a Cyprus based company, our products will come with EU sizing. Check out our size guide HERE to check this matches the size you have ordered. (link to size guide)

As a CY company, our clothes are labeled with EU Sizes – which may also be listed on your paper invoice inside the parcel. Not to worry, the product will be the size you ordered – just labeled with the EU equivalent size (e.g. EU size 36 is a UK size 8). You can see our size guide here to confirm (link to size guide).

At log in, click the “forgot password” option and follow the steps to reset. If you are unable to do this then reach out to our customer service team and they will provide you a OTP. This will allow you to access your account in which you will then have to change your password.

Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are not able to manually reset your password, so if you are having issues receiving your password reset email, check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

Double check the information you are entering is correct. A few possible reasons may be:

• 1. Card expired
• 2. Card type
• 3. Wrong details applied
• 4. Card limit has been reached

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.